Refund & Returns Policy

At ALI9NED, we want you to feel confident in your purchase and your experience with us. We encourage all customers to review product information, ingredients, and intended use before purchasing to ensure it’s the right fit for you.

If you change your mind, we accept returns for unused and unopened products within 10 days of delivery. To be eligible for a return:

• Items must be unopened, unused, and in their original packaging
• You must contact us within 10 days of receiving your order

Due to the nature of our products and our commitment to hygiene and safety, we are unable to accept returns or offer refunds on:

• Opened or used products
• Items that are not in their original condition

If your order arrives damaged or faulty, please contact us as soon as possible so we can resolve the issue. We may offer: 

• A replacement
• An exchange
• Or a refund where appropriate

Please include your order number and clear images of the issue when contacting us.

• Once an order has been placed, we cannot guarantee that it can be cancelled.
• Orders that have already been processed or dispatched may not be eligible for cancellation.

Customers are responsible for ensuring that all shipping details are correct at the time of purchase. ALI9NED cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

For any return, refund, or order queries, please contact us at: info@ali9ned.co.uk